Frequently Asked Questions (FAQs)
+ How do I SUBSCRIBE to Good Light! Magazine?
Please visit our subscription page at
https://www.goodlightmag.com/subscribe
+ How does the purchase process work?
You can either subscribe to the magazine or buy single issues. The subscription works like any regular magazine subscription. If you subscribe (Auto-Renewal) you will get the latest magazine issue published and will have access to any future issues as long as you remain a subscriber. Furthermore you will have access to our Hot Topic series, which consists of smaller, more topic focused special issues, which are available to subscribers only.
If you purchase a single issue, you will be able to access and download that issue immediately after the successful purchase.
A subscription does not give you access to back issues. However, back issues can be purchased as single issues at any point in time.
For more details regarding subscriptions please visit the subscription page at https://www.goodlightmag.com/subscribe.
+ How do I UNSUBSCRIBE from Good Light! Magazine?
PDF Issues
If you subscribed to the PDF version of Good Light! Mag, then you have to cancel the subscription at our distributor FastSpring. Click the link contained in the email you received when you first made your order. This link is also found in each of the renewal notification emails.
Search your inbox for “Subscription Good Light! Magazine” and you should find at least one mail. The link you need to click to confirm that you want to cancel your subscription looks like this: https://sites.fastspring.com/zelbel/order/s/ZELXXXXXX-XXXX-XXXXXX
If you’re still having trouble unsubscribing, please contact our Helpdesk at [email protected].
Android
In case you subscribed on Google Play in the Android app then follow these instructions:
To cancel a Google play subscription, visit your My subscriptions page on Google Wallet(https://wallet.google.com/manage/w/1/#subscriptions:) and use the Cancel subscription buttons.
Important: Uninstalling the magazine app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.
Source: Google (http://goo.gl/FbTA8M)
iOS
If you subscribed on iTunes inside the iOS app then here are the steps to unsubscribe on your iOS device:
· Tap on Settings App,
· Scroll and Tap on Store,
· Scroll down and Tap on your Apple ID,
· Then Tap on “View Apple ID”,
· Enter your Password,
· Scroll Down and Tap on Manage in the Subscriptions Section
You will see your Magazine subscriptions, Tap on the one you want to cancel. Your Current Subscription details will be shown, Turn auto-renewal to OFF.
Another way to cancel is to follow the link in your iTunes subscription reminder eMail. Have a look at this video:
You can also cancel an iOS subscription on your computer via iTunes: http://support.apple.com/kb/ht4098.
Important: Uninstalling the magazine app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.
Please note, canceling a subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be pro-rated based on cancellation date. For example, if you purchased a one-year subscription on Jan. 1 and decide to cancel your subscription on July 1, you will have access to the subscription until Dec. 31 and will be charged the full amount, but you will not be charged another yearly subscription amount the following Jan. 1.
+ Can I contribute to Good Light! Magazine?
Absolutely! If you have something to share which is really valuable to our fellow photographers, then drop a quick email to [email protected].
+ Can I advertise in Good Light! Magazine?
We would love to feature your ad, as long as it is relvant to our fellow photographers. Full page ads in Good Light! Magazine start at US$564 per issue. Please contact [email protected] for details and our rate card.
+ The magazine app is crashing, what do I do?
The Good Light! Magazine app has been battle tested and as far as we know it is rock solid! Hundreds of magazines are published using this app. However, if you are having any problems with the app, please first check the troubleshooting tips of for
· iOS: Apple Guidelines (http://support.apple.com/kb/ts1702)
· Android: The Google Play Troubleshooter (http://goo.gl/XZMcVL)
In case even a re-install of the app and a restart of your device do not help, please contact our helpdesk from inside the app: Homescreen > Settings Icon > Contact us.
+ Do new subscribers get access to back issues?
With their payment subscribers actually subscribe to the upcoming regular issue of Good Light! Magazine. In addition to that subscribers get the current magazine issue and the current subscriber only issues for free. Granting free access to all back issues would not be fair to those readers, who paid for the back issues. It would also violate the terms of service of the appstores that our magazine is offered in. That's why our subscription is modelled exactly like a magazine subscription in the good old paper days.
+ How can I pay for my magazine subscription?
Website
You can subscribe to the PDF version via FastSpring. They accept credit cards, Paypal and many country specific options like direct debit.
iOS
Inside the app you can subscribe or purchase issues from Apple using your iTunes ID
Android
You subscribe and purchase issues inside the app from Google with your Google Play account
+ How do I restore my issues on my iPad and iPhone?
Make sure you are logged into your iOS device using the Apple ID you purchased your issues with. Apple iTunes subscriptions are bound to your Apple ID. You may use any of or all of your iOS devices. But you cannot use them on a new Apple ID.
Go to http://GoodLight.tv and install our free magazine app. Open it after installation.
If your purchases are not restored automatically, then click on "Restore" and confirm the restore with your Apple ID password or fingerprint.
If you don't see a "Restore" button on the home screen of your app, then tap on the yellow "Subscribe" button. The restore option will pop up. Tap on "Restore all purchases".
You are now free to download all your purchases again.
Watch this quick video with Michael walking you through this process: https://youtu.be/rNDYuY5b5UE
Tip
It is somewhat confusing that Apple provides you with the option to enter an "account number". However, they do not assign any account number to you, hence there is no number to enter. So please ignore that option. It's designed for print magazine, that's why Apple sometimes also calls it "Print Account Number".
+ What to do if I see blank pages or broken images in the magazine?
Please refresh your browser window if you are using a web browser,or delete the magazine and download it again if you are in an app.
Sometimes, especially when the internet connection was intermitted during download, the content is not rendered correctly. We choose top notch partners for delivery and hosting, but even Apple, Google and Amazon can't magically fix internet issues in case they occur during download. So please download the mag issue or the app again. Don't worry, you will never get charged twice. It also helps to update your app to the latest version.